Question 1

How do I buy tickets?

Accepted Answer

Purchase tickets one of three ways: 
Find your event on our website and follow the “Tickets” button to purchase online.
Call our box office at 306-693-4700 and purchase with a credit card. 
Visit our box office at 217 Main Street and purchase with credit card, debit, or cash.

Question 2

Are tickets general admission or do I choose a specific seat?

Accepted Answer

All our events are ticketed by specific seat unless specifically labeled as general admission.

Question 3

Are tickets refundable or exchangeable?

Accepted Answer

Show cancellations are the only situation in which a refund will be issued. Exchanges cannot be made.

Question 4

What happens if a show is postponed or cancelled?

Accepted Answer

If a show is postponed, only once a new date is officially announced can a refund be requested.

If a show is cancelled, credit card refunds will be processed automatically. Debit and cash refunds will be processed in person at the box office.

Question 5

Where can I access show announcements and presale opportunities?

Accepted Answer

All new shows are announced on our website, Facebook, Instagram, and email newsletter.

Presale opportunities are exclusively available to email newsletter subscribers. Sign up and be the first to hear!

Question 6

Is all your programming kid-friendly?

Accepted Answer

Unless a show is clearly marked 19+, we encourage parents and guardians to independently evaluate performers.

Question 7

When do doors open before a show?

Accepted Answer

The foyer, box office, Visual Art Gallery, and bar (if applicable) open one hour prior to showtime.

Theatre doors generally open 30 minutes prior showtime.

Question 8

How long are shows?

Accepted Answer

Every show is different but most are typically 75-120 minutes. Any show with more than one 45-minute set will automatically have a 20-minute intermission.

For shows starting at 7:30 pm, audiences are typically on their way out by 10:00 pm.

Question 9

May I take photos or videos of a show?

Accepted Answer

Photography and recordings with mobile device are permitted. Any professional-grade camera or recording equipment is prohibited.

If a show’s licence prohibits photos and recording entirely, that will be made clear with signage and a verbal announcement.

MOOSE JAW CENTRE FOR ARTS & CULTURE

Frequently asked questions